Listen, acknowledge community members’ feelings, respond empathetically and try to understand community members’ concerns and the barriers preventing change. This in itself is a useful process to identify outcomes for a particular community.
By now you’ll have worked through the process; identified what indicators are important to a community and what they mean to community members; determined how best to collect data to ‘evidence’ changes in health and wellbeing as engagements progress; identified outcomes aligned with relevant policies; and continued to engage and collect data over a specified (realistic) period of time. But maybe, according to community members, nothing’s changed for them. Reflect on the reasons for this. You should have established strong relationships with community members by this stage so gathering honest responses will help to further understand barriers and potential ways for overcoming them.
Listen, acknowledge feelings, respond empathetically and encourage support. If you accept people’s response, they will continue to tell you how they are feeling. This will help you respond to some of their concerns.
Your role is to understand what outcomes are important to community members. What is it that they want to achieve? What support do they say they will need to achieve these outcomes?